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Error with files when user uploading

jenna @ Mon Aug 04 08:04:46 EEST 2014
One of our users has had an issue uploading twice in the last two months. Here is the error in the log

08/01/2014 02:00:15 AM|[FTP:7763:USER:xxx.xx.xx.xx] READ : *STOR /test/test/test/file.txt*
08/01/2014 02:00:15 AM|[7763:USER:xxx.xx.xx.xx] WROTE: Error with files (path):/test/test/test/
08/01/2014 02:00:15 AM|[7763:USER:xxx.xx.xx.xx] WROTE: Error with files (name):file.txt
08/01/2014 02:10:16 AM|[FTP:7763:USER:xxx.xx.xx.xx] *Disconnected.*

Any ideas on what could be causing this?

thanks,

Jenna


spinkb @ Mon Aug 04 08:23:27 EEST 2014
In the prefs, logging, enable the debug log level to 1.

Repeat the test and let me know what else is logged.

Thanks,
Ben
jenna @ Mon Aug 04 11:52:58 EEST 2014
I have made the change but unfortunately we are unable to recreate the error. Have you had any experience with this error and found what caused it?
spinkb @ Mon Aug 04 11:55:22 EEST 2014
Its a specific scenario hat caused it, so there isn't a simple answer to that. The usually cause is trying to replace a file that is still in use from a prior failed transfer attempt.

Thanks,
Ben
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