Start a new topic

Downloading large file does not complete and shows blank page

beyoung2 @ Mon Jun 23 09:55:45 EEST 2014
We are having issuse with clients being able to download large folders of images.

Attempting to download a folder as a zip crashes crushftp on the client computer.
Client just sees a blank page or an "HTTP 500 Internal Server Error." after about a minute.

Smaller folders of images (30mb or so) seem to work ok.
Folders that have 800mb fail constantly.

What is the rememdy for this?

Thanks,
-Bill

Solyom84 @ Mon Jun 23 10:53:00 EEST 2014
Hi, Bill.

On what exact CrushFTP version and build are you on?
What browser or application was used to download the files?

Can you try and update your CrushFTP to the later build and try like that, and let us know, if the issue persist?

To update go to Admin>>ServerAdmin>>About tab click on the UpdateNow button.

Let us know.

Thanks,
Arpad.


beyoung2 @ Mon Jun 23 11:33:13 EEST 2014
Arpad

CrushFTP Version: 7.0.2 Build 70

Web browser: IE, FireFox, Chrome, etc. on both Mac and PC (obviously not IE on Mac.)

We appear to have the latest version?

Thanks,
-Bill
Solyom84 @ Mon Jun 23 11:37:08 EEST 2014
Definitely update your CrushFTP build and try again.
If the issue persists let us know.

To update go to Admin>>ServerAdmin>>About tab click on the UpdateNow button.

Thanks,
Arpad.
Login to post a comment